Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@rusticthreadsco.net. Returns must be sent to the following address:
11519 Kingston Pike Unit #2236, Farragut, TN 37934

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.

We will notify you once we’ve received and inspected your return. If approved, refunds will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@rusticthreadsco.net.